Last updated: 1 January 2024
Alpha Sun Solar Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect information you provide directly, such as your name, company name, email address, phone number, and ABN when you register as a partner, request a quote, or contact us. We also automatically collect usage data including IP addresses, browser type, pages visited, and time spent on our website.
We use your information to process orders and quotes, manage your wholesale account, send product updates and pricing notifications (with your consent), provide technical support, improve our website and services, and comply with legal obligations.
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our website and business (such as freight carriers and payment processors), subject to confidentiality agreements. We may also disclose information where required by law.
Our website uses cookies to improve user experience, remember your preferences, and analyse website traffic. You can disable cookies in your browser settings, however some features of our website may not function correctly as a result.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All data is transmitted via SSL encryption. However, no internet transmission is completely secure and we cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
You have the right to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at privacy@alphasunsolar.com.au. We will respond within 30 days.
For privacy-related enquiries, contact our Privacy Officer at privacy@alphasunsolar.com.au or by post to Alpha Sun Solar, Level 10, 1 Market Street, Sydney NSW 2000.