Support
Expert pre- and post-sales technical support for all products we distribute.
Step-by-step guidance on commissioning Fox ESS and Sungrow inverters for grid connection.
Pairing batteries with hybrid inverters, BMS settings, and VPP readiness configuration.
Our technical team can review your system design and confirm compatibility before install.
Access installation manuals, wiring diagrams, and compliance certificates for all products.
All inverters we supply are AS/NZS 4777.2 compliant and CEC-listed for Australian grid connection.
Fox ESS hybrid inverters are designed to work best with Fox ESS batteries. Third-party battery compatibility varies by model — contact our tech team for specific compatibility queries.
We provide remote technical support via phone and email during business hours. On-site commissioning assistance can be arranged for large commercial projects.
Visit our Warranty Claims page and submit your claim with the serial number and fault description. Our team will respond within one business day.